Great effort is made to ensure that each and every plate has a proper fit and is free from defects before shipping. If electrical boxes and devices are correctly installed, our plates will fit correctly. We will exchange plate(s) or issue credit for any reason with-in 30 days from shipping date only after receiving plate(s) back in original unpainted, unstained, unfinished and undamaged condition. We do not issue exchanges or credit on custom work of any kind including sizing, thickness or layout, or painted, stained or finished plates. If ordering any of these, be sure of your measurements and / or color choices. If painting, staining or finishing your self, we can include scrap pieces for you to sample your color on if needed. We will issue credit on orders damaged or loss during shipping only if insurance is purchased by the customer before shipping. See insurance pricing.